Refund and Returns Policy
At RockyThePanda.com, we want to ensure that your experience is as smooth as bamboo sliding into Rocky’s paws! Below you’ll find all the details you need about shipping and delivery for your Rocky the Panda products.
Processing Time
Once your order is confirmed, we’ll get to work packaging your Rocky-approved goodies. Please allow 1-3 business days for processing before your order is shipped. During busy seasons or special releases, processing times may be slightly extended, but rest assured, we’ll keep you updated every step of the way!
Shipping Options & Times
We ship worldwide! (Yes, Rocky fans everywhere can rejoice.) Shipping times will vary based on your location:
• Australia: Standard shipping typically takes 3-7 business days.
• USA & Canada: Expect your delivery to arrive in 7-15 business days.
• UK & Europe: Shipping times range from 10-20 business days.
• Rest of the World: Please allow 15-25 business days, depending on your location.
If you need your items faster than Rocky climbs his bamboo trees, expedited shipping may be available at checkout for an additional cost.
Shipping Costs
Shipping costs are calculated at checkout and are based on the weight of your order, your location, and the shipping option you select. We offer free standard shipping on orders over $100 USD.
International Orders
For our international friends, customs fees and duties may apply depending on your country. These charges are not included in your order total and are the responsibility of the customer. We recommend checking with your local customs office for more information.
Lost or Delayed Parcels
While we do everything in our power to ensure your package arrives safely, occasionally, there may be delays due to factors beyond our control (e.g., customs processing or carrier delays). If your order hasn’t arrived within the estimated time frame, please reach out to us at info@rockythepanda.com with your order number, and we’ll investigate the issue for you.
Incorrect or Missing Information
Double-check your delivery address before placing your order! RockyThePanda.com cannot be held responsible for orders shipped to incorrect addresses provided at checkout. If you spot an error after placing your order, contact us immediately, and we’ll do our best to help.
Returns & Exchanges
For details on returns and exchanges, please visit our Returns Policy page.
Have more questions? Feel free to reach out to us at info@rockythepanda.com. Our friendly team (and Rocky!) are always here to help.
Thank you for supporting RockyThePanda.com! Your love helps Rocky spread joy and bamboo-inspired cheer worldwide.